Product information
Is the hands free leash suitable for all dog sizes?
The leash is fully adjustable and works for small to medium-sized dogs. For larger breeds, we recommend supervising for comfort and control.
What is the leash made of?
Our leash is made of high-quality polyester rope with soft-touch silicone details and metal hardware. Designed to be lightweight, durable, and stylish.
How do I clean the leash?
Gently hand wash with warm water and mild soap. Avoid soaking the metal parts. Air dry flat and store in a dry place.
How can I wear the hands free leash?
Our leash is designed to be worn around the waist, across the body, or held in hand. You can easily adjust the length and position to suit your walking style and outfit.
ORDERS & SHIPPING
How long does delivery take?
We ship all orders within Serbia via BEX courier. Delivery usually takes 1–2 business days. You’ll receive a tracking link via email as soon as your order is on its way.
Do you offer international shipping?
Not yet - but we’re working on it! International shipping will be available soon. Stay tuned via our newsletter or social media.
How much is shipping?
Shipping within Serbia is free for orders over 6,000 RSD. For all other orders, a flat rate of 420 RSD applies and will be calculated at checkout.
Can I change my delivery address after placing an order?
If your order hasn’t been shipped yet, contact us at contact@hausofwalk.com as soon as possible and we’ll do our best to update it.
PAYMENTS & RETURNS
Which payment methods do you accept?
Currently, we accept cash on delivery (COD). You’ll pay the courier directly when your order arrives. Card payments are coming soon!
Can I return my leash?
Yes, you can return your product within 14 days of receiving it, as long as it is unused and in its original condition. Just email us at contact@hausofwalk.com and we’ll send you a return form and instructions.
Do I have to pay for return shipping?
Yes - the return shipping cost is covered by the customer as stated in our Return Policy.
How do I request a refund?
Once we receive your returned item and confirm it’s unused and undamaged, we’ll issue a refund to the bank account you provided in the return form.
If you didn’t find the answer you were looking for, feel free to reach out - send us an email at contact@hausofwalk.com, and our customer support team will get back to you as soon as possible.